Shipping Policy

  1. Goods will be sent only to the address provided by you in the ‘Delivery Address’ section before completion of your payment in the checkout cart. Addresses added in either Shopper or Driver Notes or live chat will be considered as invalid and will not be eligible for any deliveries.
  2. Please ensure all delivery information (including recipient name, address, zip code, phone number) are filled in correctly. Customers are not allowed to change delivery address after the Order is confirmed.

Domestic Delivery Charges

Peninsular MalaysiaPurchase below RM200RM9
Purchase of RM200 and aboveFREE
East MalaysiaPurchase below RM200RM15
Purchase of RM200 and aboveFREE

International Delivery Charges

Please email us at customer@coala-care.com for the actual rates of shipping.

Estimated Delivery Time Frame

AreaDays
Town – Town (Within Peninsular Malaysia)3 – 5 business days
Town – Town (Within East Malaysia)7 – 10 business days
Outskirt Areas10 – 15 business days

*Important note: Delivery time may vary and may be affected by various conditions, such as weather conditions. The table above is only for references and estimation purposes only.

Damaged or Missing Item(s)

If upon receiving your order, there are any damage(s) to the parcel(s) or missing item(s) from your order. Do make a report by contact 6011-3306 2728 or send email to customer@coala-care.com. But please keep all items, boxes, and packing material shipped exactly as you received it for inspection. Our customer support will advise you the next step.